{"id":44245,"date":"2024-04-23T18:17:56","date_gmt":"2024-04-23T15:17:56","guid":{"rendered":"https:\/\/staging.ticketbox.gr\/?page_id=44245"},"modified":"2024-06-16T23:29:17","modified_gmt":"2024-06-16T20:29:17","slug":"faq_partners","status":"publish","type":"page","link":"https:\/\/staging.ticketbox.gr\/en\/faq_partners\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div ><style>#sp-ea-44247 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-44247.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-44247.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-44247.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-44247.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-44247.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1713883707\"><div id=\"sp-ea-44247\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442470\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442470\" aria-controls=\"collapse442470\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> What are the steps we need to take to start our partnership with ticketBOX?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse442470\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442470\"> <div class=\"ea-body\"><p>To start working with ticketBOX, simply contact us. We will guide you through the following steps to register and start using our platform:<br \/>1. <strong>Collection of Necessary Data:<\/strong> We collect the necessary information to register you on the platform, such as your company details and a business bank account. Register quickly and easily through the <a href=\"https:\/\/staging.ticketbox.gr\/en\/organizer-registration\/\" target=\"_blank\" rel=\"noopener\">organiser registration form<\/a>.<br \/>2.<strong> Immediate Registration on the Platform<\/strong>: After submitting the necessary data, the organizer is registered on our platform and your personal account is obtained.<br \/>3. <strong>Direct Event Registration<\/strong>: Within the same day, your event is registered and published on the platform, ensuring immediate visibility and access by the public.<br \/>4. <strong>Immediate Ticket Availability:<\/strong> By registering your event, the public can buy tickets immediately and participate in your event without delay.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442471\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442471\" aria-controls=\"collapse442471\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What exactly do we need to provide to register on the platform?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442471\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442471\"> <div class=\"ea-body\"><p>To register on the platform, you need to provide your company's basic information, such as the name of your business, your sector of activity and contact details. In addition, you are required to provide a business bank account to manage your financial transactions through the platform. With these details, your registration process is quickly completed and you can start using our services. Register on ticketBOX.gr via the <a href=\"https:\/\/staging.ticketbox.gr\/en\/organizer-registration\/\" target=\"_blank\" rel=\"noopener\">organizer registration form.<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442472\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442472\" aria-controls=\"collapse442472\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How quickly can we register on the platform?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442472\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442472\"> <div class=\"ea-body\"><p>After submitting the necessary information, your registration on our platform is immediate. Through the <a href=\"https:\/\/staging.ticketbox.gr\/en\/organizer-registration\/\" target=\"_blank\" rel=\"noopener\">registration form<\/a>, which is simple and quick, your account will be activated and you will have access to all our services without delay.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442473\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442473\" aria-controls=\"collapse442473\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can you adapt the platform to the needs of our event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442473\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442473\"> <div class=\"ea-body\"><p>Yes, our platform is flexible and can be adapted to the type or nature of your event. We offer advanced features that will cater to your specific needs, ensuring a personalized experience for you and your attendees.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442474\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442474\" aria-controls=\"collapse442474\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What types of tickets do you offer?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442474\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442474\"> <div class=\"ea-body\"><p>We offer a variety of ticket categories to meet the different needs and preferences of organisers. These include \"super early birds\", \"early birds\", general admission tickets, VIP tickets, complimentary tickets, and other categories tailored to the specific needs of each event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442475\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442475\" aria-controls=\"collapse442475\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do we promote our event on social media?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442475\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442475\"> <div class=\"ea-body\"><p>The promotion of your event in social media is done by transferring it to our Facebook and Instagram pages. Through these platforms, we promote your event to a wide audience, attracting more participants and increasing its visibility.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442476\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442476\" aria-controls=\"collapse442476\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I track my event ticket sales?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442476\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442476\"> <div class=\"ea-body\"><p>Through our platform and your personal account, you have direct access to your sales statistics, allowing you to monitor their progress and evolution.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442477\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442477\" aria-controls=\"collapse442477\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I get support if I have questions or concerns about my event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442477\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442477\"> <div class=\"ea-body\"><p>The TicketBOX support team is available 24\/7 to answer any questions or concerns you may have, ensuring that you receive prompt and efficient support.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442478\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442478\" aria-controls=\"collapse442478\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I use the mobile app at my event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442478\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442478\"> <div class=\"ea-body\"><p>Our app is available for Android and iOS systems and allows easy check-in at the entrance of the event. With its help, you can manage check-in with efficiency and ease, improving the attendee experience.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442479\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442479\" aria-controls=\"collapse442479\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I get support for using the platform and the control app?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442479\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-442479\"> <div class=\"ea-body\"><p>We provide detailed instructions on how to use the platform and the control app, giving you the support and assistance you need to get the most out of them.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424710\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424710\" aria-controls=\"collapse4424710\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When will I receive the proceeds from my event ticket sales?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424710\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424710\"> <div class=\"ea-body\"><p>Proceeds from ticket sales will be transferred to the bank account of the organizer on the next working day after the end of the event. The clearing of funds will be made to any bank account you have.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424711\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424711\" aria-controls=\"collapse4424711\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I cancel my event and what happens to the tickets already purchased by the participants?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424711\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424711\"> <div class=\"ea-body\"><p>In the event of your event being cancelled, we ensure an efficient and smooth refund process for ticket buyers. This means that attendees who have purchased tickets will receive their money back in accordance with the refund process set out in the terms and conditions of the event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424712\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424712\" aria-controls=\"collapse4424712\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is required when entering into the partnership?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424712\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424712\"> <div class=\"ea-body\"><p>Upon conclusion of the cooperation, the signing of the Ticket Issue, Sale &amp; Distribution Agreement is required. Through this contract, the parties agree to the terms and conditions of the cooperation.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424713\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424713\" aria-controls=\"collapse4424713\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How is the TicketBOX fee determined?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424713\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424713\"> <div class=\"ea-body\"><p>TicketBOX's fee is determined after consultation with the organizer, taking into account the needs and specifications of the event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424714\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424714\" aria-controls=\"collapse4424714\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the payment options available to viewers?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424714\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424714\"> <div class=\"ea-body\"><p>Available payment options include:<\/p><ol><li>Credit cards (e.g. Visa, Mastercard)<\/li><li>Debit cards<\/li><\/ol><p>To complete the purchase of your ticket, you will be automatically transferred to the secure payment system of the National Bank of Greece.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424715\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424715\" aria-controls=\"collapse4424715\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there any way to offer a discount or promotional code?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424715\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424715\"> <div class=\"ea-body\"><p>Yes, you can offer a discount or promotional code to participants through our platform, thus offering attractive offers and encouraging them to participate in your event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424716\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424716\" aria-controls=\"collapse4424716\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I make sure that participants receive their tickets in time?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424716\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424716\"> <div class=\"ea-body\"><p>Through our platform, we ensure that participants receive their tickets immediately after completing their purchase, to the email they have registered, thus confirming the correct delivery of their tickets.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4424717\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4424717\" aria-controls=\"collapse4424717\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do we interact with participants before and after an event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4424717\" data-parent=\"#sp-ea-44247\" role=\"region\" aria-labelledby=\"ea-header-4424717\"> <div class=\"ea-body\"><div class=\"flex flex-grow flex-col max-w-full\"><div class=\"min-h-[20px] text-message flex flex-col items-start gap-3 whitespace-pre-wrap break-words [.text-message+&amp;]:mt-5 overflow-x-auto\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"4ce2e02b-c10b-48aa-a6f9-dc8061f342e6\"><div class=\"markdown prose w-full break-words dark:prose-invert light\"><p>We use email, social media and digital marketing to inform participants before the event and follow up with feedback and suggestions after the event. In addition, we also promote upcoming TicketBOX Alert &amp; Friends features. Our blog provides further information and inspiration for an enjoyable user experience.<\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-44245","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages\/44245","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/comments?post=44245"}],"version-history":[{"count":2,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages\/44245\/revisions"}],"predecessor-version":[{"id":44268,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages\/44245\/revisions\/44268"}],"wp:attachment":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/media?parent=44245"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}