{"id":44226,"date":"2024-04-23T13:42:29","date_gmt":"2024-04-23T10:42:29","guid":{"rendered":"https:\/\/staging.ticketbox.gr\/?page_id=44226"},"modified":"2024-06-16T23:29:21","modified_gmt":"2024-06-16T20:29:21","slug":"faq_users","status":"publish","type":"page","link":"https:\/\/staging.ticketbox.gr\/en\/faq_users\/","title":{"rendered":"Frequently asked questions"},"content":{"rendered":"<div ><style>#sp-ea-44229 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-44229.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-44229.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-44229.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-44229.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-44229.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1713866835\"><div id=\"sp-ea-44229\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442290\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442290\" aria-controls=\"collapse442290\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> How can I buy tickets?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse442290\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442290\"> <div class=\"ea-body\"><p>You can purchase tickets either through the Ticketbox.gr online platform or from authorised physical outlets, as indicated at each event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442291\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442291\" aria-controls=\"collapse442291\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How to buy a ticket?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442291\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442291\"> <div class=\"ea-body\"><p><strong>To buy an event ticket, follow the steps below:<\/strong><\/p><ol><li><strong>Event Selection<\/strong>:<br \/>Go to the event for which you wish to buy tickets.<\/li><li><strong>Ticket Booking<\/strong>:<br \/>Click on the \"Book Now\" button.<\/li><li><strong>Select Ticket Category (if available)<\/strong>:<br \/>Select the correct ticket category you want.<\/li><li><strong>Ticket Number Selection<\/strong>:<br \/>Select the number of tickets you wish to purchase<\/li><li><strong>Acquiring Tickets<\/strong>:<br \/>Click on the \"Get Tickets\" button.<\/li><li><strong>Price Check at the Completion of the Order<\/strong>:<br \/>Make sure that the final price is correct when completing the order.<\/li><li><strong>Filling in Contact Information<\/strong>:<br \/>Fill in your contact details in the form that will appear.<\/li><li><strong>Create an Account (Optional)<\/strong>:<br \/>If you wish to create a Ticketbox account, select the relevant field.<\/li><li><strong>Submit an Order<\/strong>:<br \/>Click on the \"Place an Order\" button.<\/li><li><strong>Payment<\/strong>:<br \/>You will be automatically transferred to the payment system of the National Bank of Greece to proceed.<\/li><li><strong>Filling in Card Data<\/strong>:<br \/>Fill in your card details to complete the purchase of your tickets.<\/li><li><strong>Transaction Completion<\/strong>:<br \/>After the purchase, you will receive a message that your transaction has been completed and you will receive your tickets to the email address provided.<\/li><\/ol><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442292\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442292\" aria-controls=\"collapse442292\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the price of the tickets and what are the available categories?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442292\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442292\"> <div class=\"ea-body\"><p>Prices and available ticket categories vary depending on the event. You can find more information about these in the announcement of each event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442293\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442293\" aria-controls=\"collapse442293\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there a discount for certain groups or categories of people?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442293\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442293\"> <div class=\"ea-body\"><p>Yes, discounts are usually offered for students, pensioners, unemployed people and children. Information on the conditions of application is provided by the organisers of each event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442294\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442294\" aria-controls=\"collapse442294\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When is the date and time of the event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442294\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442294\"> <div class=\"ea-body\"><p>The dates and times of events vary depending on the programme of each event and are listed in the relevant information for each event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442295\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442295\" aria-controls=\"collapse442295\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Where can I find information about the venue of the event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442295\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442295\"> <div class=\"ea-body\"><p>Venue information is provided on our platform and is indicated on your ticket.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442296\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442296\" aria-controls=\"collapse442296\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How can I receive my tickets after purchase?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442296\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442296\"> <div class=\"ea-body\"><p>After you have completed the purchase, you will be redirected to the order confirmation page. Your tickets will be sent in PDF format to the email you provided, and you can print them or have them electronically on your mobile device for entry to the event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442297\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442297\" aria-controls=\"collapse442297\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there a refund available in case of event cancellation?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442297\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442297\"> <div class=\"ea-body\"><p>Yes, there is usually a refund procedure in case of cancellation of the event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442298\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442298\" aria-controls=\"collapse442298\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I change or cancel my booking?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442298\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442298\"> <div class=\"ea-body\"><p>No, unfortunately, it is not possible to change or cancel your reservation. However, you can contact us for more information.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-442299\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse442299\" aria-controls=\"collapse442299\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What is the way to enter the event?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse442299\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-442299\"> <div class=\"ea-body\"><p>To enter the event, you will be required to show your ticket and a valid identification document, which will be checked by the staff at the entrance.<br \/>In case you lose your mobile phone or it is deactivated due to battery exhaustion and you cannot access your ticket, please show your ID at the entrance of the event.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422910\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422910\" aria-controls=\"collapse4422910\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there an age restriction for entry?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422910\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422910\"> <div class=\"ea-body\"><p>In some events there is an age restriction. This information is usually listed on our platform and on your ticket.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422911\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422911\" aria-controls=\"collapse4422911\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> When does the ticket pre-sale close?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422911\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422911\"> <div class=\"ea-body\"><p>The pre-sale of tickets is usually completed before the regular start time of the event. Details on the closing date of the presale are determined by the organiser and provided on the event page.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422912\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422912\" aria-controls=\"collapse4422912\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I choose a specific location for an event\/theatre?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422912\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422912\"> <div class=\"ea-body\"><p>The ability to select a specific location for an event varies depending on the venue and the organiser. The relevant information is displayed on the event page.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422913\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422913\" aria-controls=\"collapse4422913\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How safe is it to provide my personal information?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422913\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422913\"> <div class=\"ea-body\"><p>Our platform features advanced security measures to protect your personal information and ensure secure online transactions.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422914\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422914\" aria-controls=\"collapse4422914\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> While buying tickets, I noticed that an extra amount was charged. Why is this happening?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422914\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422914\"> <div class=\"ea-body\"><p>The additional charge mentioned is called Commission and it concerns the provision of the service for the use of the ticketing platform. After completing the transaction, you will find the receipt at checkout.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422915\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422915\" aria-controls=\"collapse4422915\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I have not received the ticket via email.<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422915\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422915\"> <div class=\"ea-body\"><p>If you have not received your tickets by email, first check your spam folder and check the correctness of the email address you entered when you purchased your tickets. If you do not find the<br \/>your tickets, contact us by providing your order code.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422916\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422916\" aria-controls=\"collapse4422916\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> I lost my tickets. What should I do?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422916\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422916\"> <div class=\"ea-body\"><p>If you have lost your tickets, you can retrieve them if you have the order code and the email you used when you purchased them. Please contact us, providing your purchase details.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-4422917\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse4422917\" aria-controls=\"collapse4422917\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are the official points of sale?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse4422917\" data-parent=\"#sp-ea-44229\" role=\"region\" aria-labelledby=\"ea-header-4422917\"> <div class=\"ea-body\"><p>The official ticket outlets for each event are determined exclusively by the organisers and are listed below the event information on our platform. Therefore, TicketBOX cannot be held responsible for tickets purchased outside its official network. Tickets obtained from other sources are provided without any guarantee as to their correctness and accuracy.<\/p><\/div><\/div><\/div><\/div><\/div><\/div>\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_price":"","_stock":"","_tribe_ticket_header":"","_tribe_default_ticket_provider":"","_ticket_start_date":"","_ticket_end_date":"","_tribe_ticket_show_description":"","_tribe_ticket_show_not_going":false,"_tribe_ticket_use_global_stock":"","_tribe_ticket_global_stock_level":"","_global_stock_mode":"","_global_stock_cap":"","_tribe_rsvp_for_event":"","_tribe_ticket_going_count":"","_tribe_ticket_not_going_count":"","_tribe_tickets_list":"[]","_tribe_ticket_has_attendee_info_fields":false,"footnotes":""},"class_list":["post-44226","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages\/44226","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/comments?post=44226"}],"version-history":[{"count":4,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages\/44226\/revisions"}],"predecessor-version":[{"id":48452,"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/pages\/44226\/revisions\/48452"}],"wp:attachment":[{"href":"https:\/\/staging.ticketbox.gr\/en\/wp-json\/wp\/v2\/media?parent=44226"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}